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Massachusetts Law About Utility Service

Massachusetts Laws

Massachusetts Regulations

220 CMR Department of Public Utilities

Other Web Sources

Dealing with Utility Companies Regarding Disputed Bills and Utility Deposits, National Consumer Law Center.

Discounts on Utilities for People with Low Income, Mass. Legal Help. Explains eligibility requirements and how to apply.

Home Heating Consumer Assistance, Executive Office of Energy and Environmental Affairs. Site includes help with your utility bill, fuel assistance information and winter heating tips.

Homeowner Oil System Upgrade and Insurance Law, Mass. Dept. of Public Utilities. "This fact sheet contains important information for those who heat their homes with oil.   By September 30, 2011, you must upgrade your home heating system equipment to prevent leaks from tanks and pipes that connect to your furnace."

How to Help Older Americans Avoid Loss of Utility Service, National Consumer Law Center.

Utilities Advocacy for Low-Income Households, 2d ed. National Consumer Law Center, 2007. Online version of the 136-page book, covers obtaining service, restoring service, receiving financial aid, forms, and appendices of regulations and procedures.

Utilities in Private Housing, Mass. Legal Help, May 2011. Covers the right to obtain service, protection against shut-off, what to do if your utilities have been shut off, getting help paying your bills, special rules for tenants living in condominiums and more.

Utility Shutoff Protection in Massachusetts, Mass. Resources. "Massachusetts laws prevent utility companies from shutting off service to people in special situations." Site provides guidance on eligibility, benefits and how to apply.

What to Do When Utility Service has been Disconnected, National Consumer Law Center.

Print Sources

Access to utility service: regulated, de-regulated, & unregulated utilities, deliverable fuels and telecommunications, 4th ed. National Consumer Law Center, 2008.